We accept these credit and debit cards:
Paypal and Klarna
When placing an order the full amount is reserved on your account by RESCHIA. Payment is debited from your card at time of dispatch.
All customers paying by card are subject to validation checks. RESCHIA makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.
RESCHIA takes the responsibility for all personal information you provide us with when you place an order. We will handle the information carefully and will not give it out to third parties.
RETURNS & EXCHANGES
If the items that you have purchased are not to your satisfaction, we are happy to help you exchange or return them. If so, please note the following:
Before you send your items back to us you need to send an e-mail to email@example.com. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.
Items can be exchanged or returned within 14 days of delivery by sending them back in perfect condition and in original wrapping. We will accept returned items as long as they have not been worn or washed and if they are returned with their labels and tags intact.
Please note that shipping charges of exchanges or refunds are at your expense.
If exchanging or returning items, please note that you are responsible for the shipping until we have received the goods. We therefore recommend you to choose a safe shipping alternative.
Your refund will be credited to the original purchaser´s credit card after we have received your returned item (in the condition as described above) to the correct destination.
If your order has been sent within the EU, all sales taxes will be refunded. RESCHIA is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
SHIPPING & DELIVERIES
All orders are processed at our distribution center in Kinnarumma, Sweden within two business days, subject to payment clearance and stock availability. Order processing may take up to three days during our sales period. We operate Monday to Friday with exception for Swedish public holidays.
Swedish orders are shipped with Posten and international orders with UPS.
A preliminary confirmation will be sent by email when your order is placed. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect it.
|Sweden||Postnord||1-3 working days||1-2 working days||2-5 days|
|International||UPS||1-2 working days||2-5 working days||3-7 days|
Swedish orders are shipped with Postnord. Your order will be shipped to your local delivery point and notification will be sent by sms or dispatch note when your package is ready to be collected.
International orders are shipped with UPS. Please note that the goods cannot be left to you without a signature and that the courier's usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
If your order has not arrived within the estimated timeframe please contact your specific carrier directly or contact us at firstname.lastname@example.org and we will look into it. Note that countries outside EU don't pay Swedish taxes and that you have to pay the taxes in your home country before UPS can deliver.
We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.
Please note that we are unable to deliver to Post Office boxes.
In case of any technical difficulties regarding the quantities in stock we reserve the right to cancel your order.
Reschia insures each purchase during the time it is in transit until it is delivered to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfillment by Reschia and transfer of responsibility in the same way. If you have received an item that has been damaged during shipping, please contact the shipping company in the first place.
TAXES AND DUTIES
If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.
Rest of the World
Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs. You will be invoiced for the local taxes and duties by UPS. As we are unable to advise the amount this may be, we recommend you to contact your local UPS office to obtain a landed cost estimate.
RESCHIA FORM AB
Bråvallagatan 10, 11336 Stockholm, Sweden